Support Level Up
An interactive training module for customer support agents, providing scenario-based feedback.
Support Level Up is an interactive training module designed to enhance customer support agents' skills through scenario-based feedback. This module offers in-depth role-playing exercises for dealing with difficult customer interactions, ensuring that agents develop the necessary skills to handle various customer service situations effectively.
How to use
To use Support Level Up, follow these steps:
- Access the customer support training module using a compatible browser.
- Begin by selecting a scenario prompt to engage in role-playing exercises.
- Act out the given scenarios with the aim of developing improved customer support skills.
- Receive feedback and suggestions based on the scenarios to achieve skill enhancement.
Features
- Interactive role-playing exercises for customer support
- Scenario-based feedback for skill development
- Compatible with DALL·E and browser applications
- Diverse scenario prompts to practice various customer support situations
Updates
2024/01/11
Language
English (English)
Welcome message
Welcome to your customer support training module!
Prompt starters
- Role-play a difficult customer asking for a refund.
- Role-play an interaction with an angry customer.
- Role-play a situation with a customer upset about a late delivery.
- Role-play a scenario where a customer wants to cancel a subscription.
Tools
- dalle
- browser
Tags
public
reportable