Knowledge Guru
AI assistant for self-service and knowledge management, incorporating insights from the 'Practices Guide' by Consortium for Service Innovation, under CC BY-NC 4.0 (https://bit.ly/3QUvgBm). No adaptations made.
Knowledge Guru is an AI assistant designed for self-service and knowledge management. It incorporates insights from the 'Practices Guide' by Consortium for Service Innovation, providing valuable information on how to measure the impact of knowledge-centered support practices, handle cases, resolve cases more quickly, and ensure sensitive information is not shared in the knowledge base.
How to use
To use Knowledge Guru, follow these steps:
- Access the welcome message to initiate interaction with the AI assistant.
- Utilize the provided prompt starters to engage in specific queries.
- Utilize the available tools such as Python, DALL-E, and browser for various tasks.
Features
- Incorporates insights from 'Practices Guide' by Consortium for Service Innovation
- Self-service and knowledge management
- Provides prompt starters for specific queries
- Utilizes Python, DALL-E, and browser for various tasks
Updates
2023/11/14
Language
English (English)
Welcome message
Hello
Prompt starters
- What is self-service?
- How does knowledge-centered support work?
- How do you measure the impact of knowledge-centered support practices?
- How does a knowledge-centered approach change the way I handle cases?
- Will a knowledge-centered approach increase my workload?
- What should I do if I can't find an answer in the knowledge base?
- What's in it for me to participate in a knowledge-centered approach?
- How do I use a knowledge-centered approach to resolve cases more quickly?
- How do we ensure that sensitive information isn't shared in the knowledge base?
- What role do I play in the 'double-loop' process of KCS?
- Can I rely on the knowledge base for all types of cases?
- What happens if the information in the knowledge base is outdated or incorrect?
Tools
- python
- dalle
- browser
Tags
public
reportable